Refund Policy

We want you to feel confident about joining CoverHealth. This policy explains how refunds and cancellations work.

1. Membership fees
Membership fees are billed at the start of each billing cycle. If you cancel, you will retain access until the end of the cycle you already paid for; we do not provide prorated refunds for partial periods unless required by local law.

2. First-cycle cancellation
If you cancel within 7 days of your first payment and have not yet had a clinician consultation or received shipped medication or a lab kit, you are eligible for a full refund of that payment. Contact help@coverhealth.org to request this.

3. Medication and lab kits
Because prescription medication and lab kits are handled under pharmacy and clinical regulations, they cannot be returned once shipped, and refunds are not available once an order has been dispensed or fulfilled, except where the item arrived damaged, incorrect, or defective — in which case contact us within 48 hours of delivery.

4. Consultation fees
If a scheduled consultation is cancelled by CoverHealth or not delivered as described, the associated fee will be refunded or credited toward a future visit, at your preference.

5. How refunds are processed
Approved refunds are returned to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

6. Disputes
If you believe a charge was made in error, contact us before initiating a chargeback with your bank — most issues can be resolved faster this way.

7. Contact
Refund requests and questions can be sent to help@coverhealth.org.