Privacy Policy

Your health information is sensitive, and we treat it that way. This policy explains what we collect, why, and how it is protected.

1. Information we collect
We collect information you provide directly — such as your name, contact details, health history, lab results, and intake responses — as well as information generated through your use of the service, like appointment records and messages with your care team.

2. How we use your information
We use your information to provide clinical care, personalize your treatment plan, process payments, communicate with you about your membership, and improve our services. Your health information is used only for these purposes and is never sold to third parties.

3. Who can see your information
Your health records are accessible only to the licensed clinicians directly involved in your care, and to a limited number of staff who need it to operate the service (e.g. pharmacy fulfillment, billing support). We do not share your health information with employers, insurers, or advertisers without your explicit consent, except where required by law.

4. How we protect your information
Health data is encrypted in transit and at rest. Access is limited by role, logged, and reviewed. We follow industry-standard security practices and update them as threats evolve.

5. Your rights
You can request a copy of your health records, ask us to correct inaccurate information, or request deletion of your account, subject to any legal or clinical record-keeping requirements. To exercise these rights, contact help@coverhealth.org.

6. Cookies and website data
Our website uses cookies to keep you signed in and understand how the site is used. You can control cookies through your browser settings; disabling them may affect some site functionality.

7. Changes to this policy
We may update this policy periodically. Material changes will be communicated to active members.

8. Contact
Privacy questions or requests can be sent to help@coverhealth.org.